Returns & Exchanges

At BikesOnline, we want you to ride with confidence, which is why we offer a 30-day return policy on all bikes and gear to ensure you find the perfect fit for your cycling journey. If you are not completely satisfied with your purchase, our simple return process makes it easy to get back on the right track.

Return Process

• 1.
  Initiate Your Return

  Log into your account and visit the 'Order History' section to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.

• 2.
  Pack Your Gear

  Carefully place the items in their original packaging, ensuring all tags are attached and bikes are secured in their original shipping crate to prevent damage.

• 3.
  Affix Shipping Label

  Print the prepaid shipping label provided via email and securely attach it to the outside of your package before dropping it off at any authorized carrier location.

• 4.
  Inspection and Refund

  Once our technicians inspect your return to verify its condition, we will process your refund or exchange back to your original payment method within 5-7 business days.